• Technical Support Engineer

    Job Locations US-New York
    Posted Date 4 months ago(01/02/2018 12:54)
    Job ID
    # of Openings
    Information Technology

    The department provides technical support for all platforms delivered by Dealogic. Globally the team provides client technical support 24 hours a day to 200+ clients.


    The Technical Support Engineer will work closely with client based IT groups, internal client relationship teams and product specialists to provide seamless high quality support. Individuals in this position will act in an escalation capacity for high impact issue resolution. Members of this team will work directly with identified clients ensuring smooth and timely deployment of Dealogic applications installations and upgrades.

    The position holder will have the ability to communicate effectively, build high-levels of trust with stakeholders including clients, support staff, client relationship and development teams.




    • Troubleshoot and resolve high impact application errors on client systems either hosted onsite or deployed within client infrastructures
    • Liaise with client IT for software packaging, user rollouts, upgrades, troubleshooting and integration with backend processing systems
    • Understand hardware, software, compliance and monitoring requirements to maintain extremely high client satisfaction levels
    • Coordinate deployments of complex systems
    • Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events 



    • Strong work ethic, reliable
    • Able to manage and meet project deadlinesAbility to multi-task/manage time effectively
    • Ability to work under pressure and often to conflicting demands
    • Creative and analytical approach to problem solving
    • Proven ability to prioritise and reprioritise work due to changing business/client requirements
    • Excellent communication skills with experience of dealing with external stakeholders. Ability to explain advanced technical concepts to a non-technical audience
    • Delivery focussed
    • Ability to manage multiple projects and deliverables
    • Resilient – able to bounce back when challenged
    • Proactive approach to work
    • Team player
    • Collaborative
    • Proficient in documentation
    • Bachelors degree in Computer Science or related discipline
    • Excellent standard of spoken and written English 
    • 2-4 years of relevant experience working with Microsoft Windows Server platform
    • SQL Server 2008/2012 administration and troubleshooting
    • Extensive knowledge and hands on experience of IIS, .Net framework, web hosting, LDAP, HTTP, TCP/IP and load balancing
    • Familiarity with software development lifecycle
    • Strong scripting/PowerShell knowledge
    • Basic understanding of databases and SQL syntax


    • Understanding of financial markets
    • ASP and.Net programming experience
    • Sybase
    • A project and methodical style and approach


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