The department provides technical support for all platforms delivered by Dealogic. Globally the team provides client technical support 24 hours a day to 200+ clients.
The Technical Support Engineer will work closely with client based IT groups, internal client relationship teams and product specialists to provide seamless high quality support. Individuals in this position will act in an escalation capacity for high impact issue resolution. Members of this team will work directly with identified clients ensuring smooth and timely deployment of Dealogic applications installations and upgrades.
The position holder will have the ability to communicate effectively, build high-levels of trust with stakeholders including clients, support staff, client relationship and development teams.
DUTIES AND RESPONSIBILITIES