Infrastructure Systems Engineer

Job Locations US-New York
Posted Date 2 weeks ago(13/02/2018 17:53)
Job ID
# of Openings
Information Technology




The IT Infrastructure team ensures the smooth operation of a 24x7 highly available globally distributed infrastructure. The team provides support for all systems, network and security infrastructure across Dealogic’s global offices, datacentres and the cloud. The team is responsible for continuous service improvement across the infrastructure to provide a stable and resilient platform for all Dealogic.




The Infrastructure Systems Engineer contributes towards the delivery of Dealogic’s core systems, solutions and technology design and ongoing development. As well as being an escalation path for system administrators for advance troubleshooting, problem resolution and root cause analysis you will also contribute towards the implementation of a broad range of large enterprise infrastructure projects, working closely with colleagues in all regions. You will also have the chance to own and implement individual assignments. The role can be demanding and fast paced, therefore the position holder must be able to perform well and remain professional under pressure.


Systems Management

Understand Dealogic’s client base and work to strengthen and broaden the relationship with exceptional support, training and touchpoints


  • Designing, planning, implementing and ongoing support of existing and emerging technologies - includes various Windows Server operating systems, system hardware, software such as management, monitoring, security tools and other core back office systems
  • Maintain and improve the Dealogic infrastructure by providing highly available solutions across IT
  • Day to day management, support & development of the existing Active Directory Services (ADS), Fundamental understanding of Core Active Directory roles and features such as DNS, DHCP, Group Policy Management and other associated ADS functions
  • Utilise the System Centre management suite (primarily VMM, SCOM, SCCM & DPM) to improve delivery of IT services
  • Manage, support and maintain all backup, disaster recovery and business continuity processes
  • Own incidents, providing a prompt turnaround professional feedback to the end user. Develop an understanding of the impact and respond accordingly. Go above and beyond, to provide an excellent service to the business
  • Work collaboratively by documenting, sharing and distributing knowledge amongst team members




Process, Incident & Change Management

  • Service orientated and ensuring the team deliver exceptional customer service


  •  Management of incident queues, SLA’s in a Global team using follow-the-sun support model


  •  Planning, assessing, reviewing and communicating changes


  •  Defining new processes and reviewing the suitability of or maturing any existing


You must have a natural tendency to develop and display in-depth technical knowledge and expertise, combined with a methodical and pro-active approach and good interpersonal skills.


Ability to work well under pressure when reacting to major incidents and during the delivery of large scale projects. Working closely with the team to manage workloads, priorities and deliverables. Take responsibility for the delivery of excellent service.



Keeping in mind Dealogic core values both in the way you work and interact with others:

Stay Curious, Think Big - Look beyond the obvious and ask why; Be bold, think ahead and innovate; Encourage intelligent risks in pursuit of success

Value Driven, Client Focused - Seek to create value beyond expectation; Always work with the client in mind; Develop and foster long term partnerships

Trust Explicitly, Work Transparently - Work together and trust people to deliver; Share knowledge to build expertise; Nurture an inclusive and open culture

Decide It, Own It, Get It Done - Promote accountability and assume ownership; Be decisive and take effective action; Lead by example, not by title

Perform With Passion, Strive To Grow - Challenge yourself and each other to be your best; Recognize people for making this company great; Have fun and enjoy life at work



  • MSCE Certified or equivalent experience
  • Excellent standard of spoken and written English
  • Character
      • Strong work ethic
      • Keen to learn
      • Flexible and pro-active approach
      • Disciplined and able to work under pressure
      • Work collaboratively within a team, or individually, on key projects and deliverables
      • Excellent time management
  • Technical Experience
      • Active Directory Services (Domain, Certificate, Federation, DRM, Group Policy, etc.) and roles (DNS, DHCP, DFS, etc.)
      • Group Policy Management
      • Virtualisation: Hyper-V, Remote Desktop Services (RDS)
      • Clustering solutions
      • Internet Information Services (IIS)
      • Expertise in System Centre suite, preferably 2016 (SCOM, SCCM, SCVMM, DPM & Orchestrator)
      • Core Microsoft back office solutions e.g. Exchange, Skype for Business, SharePoint, File and Print
      • Server build, deployment and management
      • Windows Servers; 2016, 2012/R2, 2008/R2, Server 2003
      • Backup solutions & Disaster recovery
      • Dell Servers, blades & storage systems (preferably Compellent)
      • Exposure to Security vulnerability assessments, hardening and penetration testing
      • Exposure to Office 365 & Microsoft Azure and/or Public cloud and Hybrid cloud infrastructures
      • Exposure to SQL Server
    • Practical Experience:
        • Proven relevant experience in a commercial environment as an Infrastructure Engineer
        • Awareness of Service Delivery methodologies (ITIL)
        • Experience of managing projects
        • Financial services environments


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