Dealogic

  • Relationship Associate - Fixed Income

    Job Locations US-New York
    Posted Date 3 weeks ago(03/04/2018 20:23)
    Job ID
    2018-1641
    # of Openings
    1
    Category
    Customer Service/Support
  • WHY DEALOGIC

    WHY DEALOGIC?

    Dealogic is the market leader in creating capital market analysis applications. The Dealogic platform is used by the top 50 investment banks to increase their position in the market through better strategy & execution management.

    By hiring, and retaining, top talent, Dealogic is rapidly developing into a dynamic company to work for, offering career development and opportunities to work on innovative products.

     

    Growth & Improvement is highly valued, and you can expect to be fully supported, both by your line manager, using our career framework, and through internal training.

     

    Training & Education is provided in support of your personal development, including structured training sessions, to improve core skills, as well as attending Technical/Business oriented workshops.

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    THE TEAM

    The Fixed Income team focuses on working with the Debt Capital Markets and Syndicated Lending teams within the Investment Banks. The Investment Banks rely on Dealogic to help them perform better, from understanding the markets, through pitching for new business through to deal execution.

     

    THE ROLE
    The position carries a high level of responsibility as the Relationship Associate will manage frontline relationships with investment banking clientele within the investment banking strategy space and serve as a product expert to both internal and external clients. The Relationship Associate will support and collaborate with Relationship Managers and Business Development Managers in all aspects of client account management and provide phone and in person support, and will liaise with Fixed Income clients to produce competitor and market trend analysis.


    The Relationship Associate requires excellent interpersonal skills, ability to work independently, a pro-active and goal-oriented working style with the ability to think strategically.

     

    THE ROLE
    The position carries a high level of responsibility as the Relationship Associate will manage frontline relationships with investment banking clientele within the investment banking strategy space and serve as a product expert to both internal and external clients. The Relationship Associate will support and collaborate with Relationship Managers and Business Development Managers in all aspects of client account management and provide phone and in person support, and will liaise with Fixed Income clients to produce competitor and market trend analysis.


    The Relationship Associate requires excellent interpersonal skills, ability to work independently, a pro-active and goal-oriented working style with the ability to think strategically.


    Client Relationship Building & Support
    • Understand Dealogic’s client base and work to strengthen and broaden the relationship through supporting, training and dialogue with key users and contacts
    • Identify issues and potential concerns in the relationship and work to rectify these (with sales, client relations, development, IT, other products)
    • Drive and facilitate daily client support through email, phone and in person.


    Client Relationship Management
    • Work with Relationship Managers to identify opportunities to increase the footprint of the product (and other Dealogic products) throughout all covered clients, including the running of client workshops and knowledge sharing sessions, topical presentations and regular face to face meetings
    • Maintain and execute a “relationship plan” for each of the covered clients

     

    Product Knowledge
    • Market trend analysis and generation of DCM media releases
    • Execute other special projects (for example, working to enhance and clean investor data)
    • Expert on Dealogic DCM products
    • Understanding of Dealogic platform

     

    Product User Testing & Product Deployment
    • Work with the product team, Functional Architects (Business Analysts) and Technical Account Managers in order to test and roll out enhancements
    • Support internal teams where and when required (media team-marketing, special analysis, development specifications, testing; cross-product training, info sessions)
    • Actively lead efforts to ensure client systems are upgraded to the latest version and support process working closely with IT
    • Provide support to syndicate teams running equity transactions using our product. This can involve resolving issues by giving advice on the best way to achieve the client’s goal, escalating issues and working with internal and client IT teams to resolve, being on site during transactions and managing upgrades

     

     

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    ABOUT YOU

    Excellent communication and relationship building skills An aptitude for technology
    Pro-active and goal orientated
    Able to plan, prioritize and re-prioritize tasks in order to meet assigned objectives Genuine interest in the current equity capital markets deals taking place

     

    Education/Qualification: 

    • Bachelor’s degree in related discipline


    Languages: 

    • Excellent standard of spoken and written English

     

    Character:

    • Strong proactive work ethic
    • Detail orientated
    • Excellent communication and interpersonal skills
    • Team player who works collaboratively across departments
    • Ability to prioritize conflicting demands and deadlines
    • Determined in the face of objection or difficult work situations
    • Problem-solver with a focus on delivering results
    • Customer focused with a drive to develop and nurture relationships
    • Strong influencing skills
    • Proven capability to work on own initiative
    • Comfortable working in a change environment with the ability to adapt to ambiguous situations 


    Practical Experience

    • Proven experience working in a client facing role
    • Experience of working with technology products
    • Analyzing problems and translating that into a solution in a software application
    • Experience in proactively managing client relationships, including the development of strategic plans for the relationships
    • An understanding of the banking and capital markets arena
    • Experience using MS Excel to create reports/analysis (desirable)

     

     

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